Personal Statement

TAYLORS VRC LTD PROCEDUES TO MITIGATE THE SPREAD OF COVID-19

 Taylors are committed to staying open, so we are observing the government advice regarding hygiene and social distancing.

• We are offering a vehicle collection and delivery service as standard. All courtesy cars and your vehicle will be fully cleaned and sanitised inside and out.

• We may be asking customers to take images of their vehicle damage where possible and sending them to our estimator. He may then call you to discuss the damage so he can prepare an estimate prior to your vehicle coming on site to be repaired.

• Our reception will keep you up to date throughout the process, via your preferred method of contact (either phone, text or email). All documents are being sent to customers via email and where we require a signature, this will be done via DocuSign which will be sent back to us so we can re print a copy. All card payments will be taken over the phone.

This is our contactless system to keep you and our staff safe.

 Thank you for your cooperation and understanding in these difficult times.

From the moment you walk into Taylors Vehicle Repair Centre you will enjoy the warmest of welcomes. If you're looking for a smooth running repair service of the highest quality, you'll appreciate our first class standards of customer care.

When visiting Taylors you'll discover an unrivalled commitment to excellence. We have invested heavily in the very latest technology, facilities and training, which means that you can rest assured of receiving nothing less than the finest quality workmanship.

This website aims to give you an insight into our services and expertise. If I can be of any assistance, please do not hesitate to contact me. My staff and I will only be too pleased to assist. We look forward to meeting you.

Taylors Vehicle Repair Centre is owned and managed by Paul Taylor, who has 33 years experience in the automotive body repair business and oversees productivity and work flow, as well as providing a service oriented company to ensure the best care of customers and their vehicles and has responsibility for the first line contact with their customers.

Paul works closely with  estimators on the preparation of quotations and personally
supervises the body-shop. His particular expertise is in the establishment of on-going relationships and providing long term professional links.

With wide business management experience Paul is responsible for all aspects of finance, marketing, organisational development, office management, recruitment and training. Already a successful body-shop, Paul wanted to grow the business so the first priority was to develop a business strategy and marketing plan.

Following an analysis of Taylor’s strengths, weaknesses, opportunities and threats,
Paul developed a plan that would enable the business to grow working on profitable repairs from a variety of sources. The Business Plan gave Taylor’s complete control
Over
 the direction of the business during a period when the structure of the markets place was changing.

Taylor’s Vehicle Repair Centre has been established for 30 years and has undertaken work and obtained contracts with a large number of local businesses.  Permanent long-term relationships have been developed with them and their employees.  In the early 1990s the company became increasingly involved with insurance companies and other work providers.

In December 1995 the company moved to its current site of 11,000 sq ft main road modern facility as part of its on-going strategic plan.  Since the move, an extensive refurbishment program has taken place with the installation of new spray booths, paint mixing rooms and  Black hawk bays, hydraulic ramps, a new reception and administration building, plus general overhaul of the buildings and customer car parking. Taylors has invested heavily in new equipment, new IT systems and new operational and quality procedures in line with ISO9002.  In May 2009 Taylors gained British Standard BS10125:2014 accreditation through Cars QA.

In 1995 the company became a member of the Motor Vehicle Repairers Association and R.M.I. as part of its quality approach to business, and are EPA and are COSHH regulated.  Following their strategic plan, the company is moving towards continued expansion and acquisition of an additional adjacent building with 9,000 sq ft for body shop repairs.
In addition to the technical requirements, the company recognises the personal needs of its customers and takes every possible step to ensure that it provides a quality customer service, and being receptive and personable in meeting the requirements of its customers.  Our specialist team is a key factor in ensuring client satisfaction.